Privacy Policy - HighLevelPros

1. Introduction

HighLevelPros ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

Name and contact information (email address, phone number)
Company name and business information
Information provided when booking appointments or requesting services
Messages and communications sent through our contact forms
Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

IP address and location data
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses
Date and time of visits

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

3. How We Use Your Information

We use the collected information for various purposes:

To provide, maintain, and improve our services
To process your requests and transactions
To communicate with you about our services, updates, and promotional offers
To respond to your inquiries and provide customer support
To analyze usage patterns and improve user experience
To detect, prevent, and address technical issues and security threats
To comply with legal obligations
To protect our rights and prevent fraud

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

Payment processing services
Email and communication services
Analytics and tracking services
Cloud hosting and data storage providers
CRM and marketing automation platforms

4.2 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 With Your Consent

We may share your information with your consent or at your direction.

5. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

We use the following types of third-party services:

Analytics services (e.g., Google Analytics, Facebook Pixel)
CRM platforms (e.g., HubSpot, Salesforce)
Marketing automation tools
Payment processors
Communication platforms

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You have the right to access and receive a copy of your personal information.

7.2 Correction

You have the right to request correction of inaccurate or incomplete information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions.

7.4 Opt-Out

You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by contacting us directly.

7.5 Cookie Preferences

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

8. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

By using our Service, you consent to the transfer of your information to facilities located outside your jurisdiction.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

The right to know what personal information is collected
The right to know if personal information is sold or disclosed
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising your privacy rights

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

The right to access your personal data
The right to rectification of inaccurate data
The right to erasure ("right to be forgotten")
The right to restrict processing
The right to data portability
The right to object to processing
Rights related to automated decision-making

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

For data protection inquiries, please include "Privacy Policy" in your subject line.